POPIA Compliance

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Privacy Policy

Your privacy matters. This Policy explains what data we collect, how we use it, the legal bases we rely on, how long we keep it, and the rights you have.



Introduction

This Privacy Policy describes how Pretix ("Pretix", "we", "us", or "our") collects, uses, shares, and protects personal information in connection with our website and services (the "Services"). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

Last updated: December 26, 2025

Information We Collect

We collect information in the following categories:

  • Account & Contact Information: name, email address, phone number, company details, role, and authentication details when you register or contact us.
  • Billing Information: billing address, tax information, and limited payment details processed via our payment provider.
  • Usage & Log Data: product interactions, feature usage, diagnostics, crash logs, and performance data.
  • Device & Technical Data: IP address, browser type, operating system, device identifiers, and cookie identifiers.
  • Content You Provide: tasks, projects, files, messages, and metadata you upload to or create in the Services.
  • Third‑Party Sources: data from integrations you connect (e.g., identity providers, calendar/email, accounting), subject to their terms and your settings.

How We Use Information

  • Provide, operate, and maintain the Services.
  • Set up and manage accounts, subscriptions, and billing.
  • Respond to inquiries and provide support.
  • Personalize and improve the Services, including analytics and product development.
  • Send service communications (e.g., notices, updates, security alerts).
  • Comply with legal obligations and enforce our Terms & Conditions.

Legal Bases (POPIA / RSA POPIA)

If you are in the EEA or RSA, we process personal data under the following legal bases:

  • Contract: to provide the Services you requested.
  • Legitimate Interests: to secure, improve, and market our Services in a way that does not override your rights.
  • Consent: for optional features like certain cookies or marketing, which you can withdraw at any time.
  • Legal Obligation: to meet regulatory and tax requirements.

Sharing & Disclosure

  • Service Providers: vendors (hosting, analytics, payments, communications) process data on our behalf under contracts.
  • Compliance & Safety: to comply with law, respond to lawful requests, or protect rights, property, or safety.
  • Business Transfers: in connection with a merger, acquisition, or asset sale, subject to this Policy.
  • Integrations You Authorize: data necessary to enable third‑party integrations as configured by you.

Data Retention

We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and our relationship with you. We delete or anonymize data when no longer required.

Security

We implement technical and organizational measures including encryption in transit, access controls, and monitoring. No system is 100% secure; please use strong passwords and protect your credentials.

International Data Transfers

Where data moves internationally, we use safeguards such as Standard Contractual Clauses or rely on adequacy decisions. Your data may be processed in countries with different laws.

Your Privacy Rights

Depending on your location, you may have rights over your personal data:

  • EEA / RSA (POPIA / RSA POPIA): access, rectification, erasure, restriction, objection, portability, withdraw consent.
  • South Africa (POPIA): access, correction, deletion, objection, lodge a complaint with the Information Regulator.

Exercise rights via our Contact page. We may need to verify identity. Some requests may limit service functionality.

Cookies & Tracking

We use cookies and similar technologies for operation, preferences, analytics, and security. Manage cookies in your browser and (where available) our preferences center. Consent is requested where required.

Children’s Privacy

The Services are not directed to children. We do not knowingly collect data from children. If you believe a child provided data, contact us for deletion.

Changes to This Policy

We may update this Policy periodically. We will post changes here and adjust the "Last updated" date. Material changes may include additional notice.

Contact Us

Questions about this Policy or your data? Reach us via our Contact page.

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